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Payment Operations Specialist
Singapore
The Role
We're looking for a sharp and driven Payment Operations Specialist to help run the engine that powers our payments platform. Reporting to the Head of Operations, you'll be responsible for executing and monitoring our day-to-day payment flows, ensuring every transaction is processed on time, accurately, and securely.
This is a hands-on role where you’ll coordinate closely with internal teams, banks, and partners to troubleshoot issues, improve processes, and ensure compliance. You’ll play a key part in ensuring ipaymy’s payment operations scale smoothly as we grow across new markets.
Qualifications
- 3–5 years of experience in payment operations, banking, fintech, or a similar environment
- Solid understanding of card payments, bank transfers, reconciliation, and payment workflows
- High attention to detail and ownership of processes from end to end
- A proactive and resourceful problem solver who’s calm under pressure
- Comfortable working cross-functionally with product, tech, support, and finance teams
- Bonus if you’ve worked with international payments or have exposure to compliance and chargeback processes
- Must be currently living in Singapore (Singaporeans/PR preferred)
Responsibilities
- Payment Operations
- Oversee the execution of daily customer payouts across all payment corridors and methods
- Perform reconciliation and exception handling, ensuring records are accurate and all issues are resolved promptly
- Coordinate onboarding and operational setup of new payment providers or partners
- Work with the Head of Operations and Product team to streamline payment workflows and reduce manual tasks
- Maintain up-to-date internal SOPs, workflows, and training documentation
- Assist in transaction monitoring and support the investigation of unusual or suspicious activity
- Help manage chargebacks and disputes in collaboration with support and payment partners
- Support the compliance team in ensuring processes meet regulatory and card scheme requirements
- Act as a point of contact for external payment vendors and banking partners to troubleshoot issues and ensure SLAs are met
- Liaise with Customer Experience and Product teams to resolve escalated payment-related issues quickly and accurately
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